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Established in 2004, VISANSWER VA has offices in Australia and India. Our sole purpose is to help people achieve their migration goals with ease. Along with the excitement of change, immigrating to a new country can sometimes be a daunting process, filled with challenges. We seek to minimise these challenges, particularly the confusion and frustration that is often associated with the Visa application process. Our goal is to allow you the freedom to focus on the excitement of immigrating to another country.
13 Meurants lane Glenwood, NSW-2768-AUSTRALIA
120, Kirti Shikhar, District Center, Janakpuri, New Delhi, 110058-INDIA
At Visanswer, we are committed to providing a transparent and fair refund policy to our valued clients. We will process the refund and credit the amount to the customer’s bank account within 14 working days. This commitment to excellence ensures that you have peace of mind when engaging our services. If you have any further questions or need assistance, feel free to reach out to us.
Refunds are applicable in the following circumstances:
To request a refund, clients must submit a written request outlining the reasons for the refund along with any supporting documentation.
All refund requests will be reviewed within 30 days of receipt.
Approved refunds will be processed using the original method of payment.
Certain services, such as visa application fees and government charges, are non-refundable.
Any costs incurred by Visanswer in the process of providing services to the client are non-refundable.
In the event of a change in the client’s circumstances that affects the visa application, Visanswer will review the situation and determine if a refund is applicable.
For all refund-related inquiries, clients can contact our customer service team via email at info@visanswer.com.
Visanswer is registered with the Migration Agents Registration Authority (MARA-RCIC) of Australia, ensuring that our operations adhere to the highest standards set by the Australian government. Our refund policy is designed to uphold these standards while prioritizing the satisfaction and trust of our clients.
Please note that this refund policy is subject to change, and any updates will be communicated to our clients in a timely manner.
Thank you for choosing Visanswer for your immigration needs.