Refund Policy

Certainly! At Visanswer, we are committed to providing a transparent and fair refund policy to our valued clients. We will process the refund and credit the amount to the customer’s bank account within 14 working days. This commitment to excellence ensures that you have peace of mind when engaging our services. If you have any further questions or need assistance, feel free to reach out to u

1. Eligibility for Refund

• Refunds are applicable in the following circumstances.
• If the visa application is unsuccessful due to an error on our part.
• If our services are not provided as agreed upon.
• If the client withdraws the visa application before any work has been carried out by Visanswer.
• If a written refund request is submitted within 14 days of engaging our services.

             2. Refund Process

• To request a refund, clients must submit a written request outlining the reasons for the refund along with any supporting documentation.
• All refund requests will be reviewed within 30 days of receipt.
• Approved refunds will be processed using the original method of payment.

              3.Non-Refundable Services

• Certain services, such as visa application fees and government charges, are non-refundable.
• Any costs incurred by Visanswer in the process of providing services to the client are non-refundable.

           4.Change of Circumstances

• In the event of a change in the client’s circumstances that affects the visa application, Visanswer will review the situation and determine if a refund is applicable.

         5.Contact Us

• For all refund-related inquiries, clients can contact our customer service team via email at info@visanswer.com.